My bin has not been collected. Why?

Is your house the only house in the street where bins have not been collected? If so:

• You may have put the bin out too late or placed the wrong bin.
• The bin may be too heavy. Bins must not weigh more than 70kg.
• The driver may not have seen the bin due to an obstruction.
• The bin may have been contaminated (see What should I do with my waste?) or overfilled (please ensure the lid closes).

Please call Council’s Waste Hotline on 13 70 30 to have your bins collected once you have fixed the problem.

Please also note Council will only collect domestic waste and recycling bins it has provided. These have a coloured (red, yellow or bright green) lid and a Hornsby Shire Council logo on the front of the body of the bin.