I am reliant on the information from my wastewater contractor who services my system. Will I still need to have my system serviced and maintained by my service contractor, or will I be reliant on Council officers to assist in this regard?

Council’s role in the program will be as the direct point of contact for owner or service technician enquiries, to provide relevant resources to ensure a system is being operated appropriately and to ensure compliance with the conditions applied as part of a systems’ approval to operate.

Council’s role is not to design/provide engineered solutions to repair a defective system or to undertake servicing, repairs or maintenance of a system. This role will continue to fall within the scope of the wastewater/environmental contractor and/or service technician, engaged by a system owner.