Online Shopping and Safe Searching

Australian Competition and Consumer Commission (ACCC)

The ACCC website provides advice on how to follow up complaints when online shopping goes wrong. Learn about common pitfalls and how to protect yourself against them.

eBay

If you have experienced a problem when shopping on eBay visit the Resolution Centre website.

Gumtree

The Safety section of Gumtree provides comprehensive assistance for problems with Gumtree.

PayPal

Many consumers prefer to use PayPal to buy and sell online. The PayPal website also provides security information, and links if you have experienced a PayPal problem with a purchase or your account has had an unauthorised transaction.