Online Services Portal

Server Maintenance – Tuesday 29 April

We would like to inform you that a planned outage is scheduled to enhance our online systems. As a result, some of our services will be temporarily unavailable during the maintenance process.

Maintenance Window: Tuesday 29 April, 5.30pm-7pm

During this period, the following services will be affected:

Waste & Recycling
Trees
Make a Payment
Online Services
Service Requests
Access to Information (GIPA)
Planning Related Applications
Certificates
Business Papers

We understand the importance of our services and aim to complete the upgrade as quickly as possible. Our dedicated team will be working diligently to ensure a smooth transition and minimise any inconvenience caused. We apologise for any disruption this may cause and appreciate your understanding.

If you have any urgent matters or require further assistance during the upgrade period, please reach out to our customer support team on 9847 6666. out to our customer support team on 9847 6666.

Council offers a wide range of online services, giving residents convenient access 24 hours a day.

Registered users are able to access additional services. Log in or Register now.

If you have previously registered with Online Services and have not yet received your username and password to log in to our new portal, you can request your new details by emailing helpdesk@hornsby.nsw.gov.au. Don’t forget to include your name or company name along with your previous username.

Online services for all users

These services do not require you to log in or register.

Make a payment

Make a Rates Payment

Rates payment

Please note a 0.5% surcharge will apply to all credit card transactions.

Make a payment for a Booking

E.g. a venue, community centre, hall or sportsground

Make a payment for a Booking

Make Other Payments

Debtors, application fees, licences and permits.

Other payment

Please note a 0.5% surcharge will apply to all credit card transactions.

Find garbage, recycling collection and kerbside cleanup days

Find your garbage, recycling, green waste and kerbside collection days.

Find waste collection dates

Service request

Submit a question, request or report a problem regarding Council property, roads, public health, drainage, garbage etc.

Please note: if you have previously forwarded an email to Council about the same question, requests or report a problem, please do not duplicate your request by submitting a Service Request.

Submit a service request/report an issue