Online Services Portal
ePathway/Citywatch outage – Friday 4 April to Monday 7 April
We would like to inform you that a planned outage is scheduled to upgrade our online systems from 5pm, Friday 4 April until 8am, Monday 7 April. As a result, some of our services will be temporarily unavailable during the upgrade process.
- Trees
- Make a Payment
- Online Services
- Service Requests
- Access to Information (GIPA)
- Certificates
We understand the importance of our services and aim to complete the upgrade as quickly as possible. Our dedicated team will be working diligently to ensure a smooth transition and minimise any inconvenience caused. We apologise for any disruption this may cause and appreciate your understanding.
If you have any urgent matters or require further assistance during the upgrade period, please reach out to our customer support team on 9847 6666.
Council offers a wide range of online services, giving residents convenient access 24 hours a day.
Registered users are able to access additional services. Log in or Register now.
If you have previously registered with Online Services and have not yet received your username and password to log in to our new portal, you can request your new details by emailing helpdesk@hornsby.nsw.gov.au. Don’t forget to include your name or company name along with your previous username.
Online services for all users
These services do not require you to log in or register.
Make a payment
Make a Rates Payment
Please note a 0.5% surcharge will apply to all credit card transactions.
Make a payment for a Booking
E.g. a venue, community centre, hall or sportsground
Make Other Payments
Debtors, application fees, licences and permits.
Please note a 0.5% surcharge will apply to all credit card transactions.
Find garbage, recycling collection and kerbside cleanup days
Find your garbage, recycling, green waste and kerbside collection days.
Service request
Submit a question, request or report a problem regarding Council property, roads, public health, drainage, garbage etc.
Please note: if you have previously forwarded an email to Council about the same question, requests or report a problem, please do not duplicate your request by submitting a Service Request.
Access to information – GIPA
If you are looking for information that you cannot find on Council's website, submit a request to access information.
Community Centre bookings
Book and pay for hire of Community Centres for functions, parties and meetings.
Fagan Park venue bookings
Book and pay for picnic shelters for casual events, or gardens for weddings.
Search for a development application
Check details and progress of building and development applications and certificates.
Property enquiry
Find public information relating to properties, such as lot and plan numbers, zoning information, applicable DCPs and other conditions.
Execution of Legal Documents
Submit application for the execution of legal documents
Bush Fire Attack Level (BAL) Certificate
Submit application for a Bush Fire Attack Level (BAL) Certificate
Request planning, property and rates certificates
Request Section 10.7, 603, 735A &121ZP and 88G certificates
Update contact details
Update your contact details, including address, contact numbers and email address.