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Hornsby Shire Council Customer Service Christmas Opening Hours 2024 / 2025

Phone enquiries: Limited staff available during the Christmas/New Year Break on 9847 6666.

Friday, 20 December 2024Council’s Customer Service Desk at the library will be closed from 12pm. Phone lines still operational.
Tuesday, 24 December 2024 Council’s Customer Service Desk at the library will be closed from 12pm.
Wednesday, 25 December 2024 to Tuesday, 1 January 2025All offices closed.
Thursday, 2 January 2025 Council’s Customer Service Desk will re-open for business for face-to-face enquiries at Hornsby Library from 10am and phones open at 8.30am.

Report an issue or lodge a service request online

General Enquiries

Telephone: (02) 9847 6666
Email: hsc@hornsby.nsw.gov.au
Postal address: PO Box 37, Hornsby NSW 1630

Council Enquiries has moved to Hornsby Library

Council’s face-to-face Customer Service Counter has relocated to the Hornsby Library. Known as “Council Enquiries”.

Face-to-face Customer Service Hours: 10am-5pm, Monday to Friday.

Find out more

Customer Service Hours via telephone: 8.30am-5pm, Monday to Friday. Please telephone 9847 6666.

Duty Planner: General town planning advice is available by making an online booking via our webpage https://www.hornsby.nsw.gov.au/property/build/duty-planner

Customers are encouraged to conduct business and to make payments online by visiting our website. Please note payment by cash is not accepted.

Planning related application lodgements can be made via https://www.hornsby.nsw.gov.au/property/build/application

Privacy Notification
Information provided to Council in any form (verbal, electronic or written), may be made available to third parties in accordance with relevant legislation. Council reserves the right to reproduce in whole or in part any correspondence or submission.

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